Ordering Resale/Disclosure Reports, Demand/Escrow Reports
and Lender/Mortgage Reports and Related Documents
►Nevada Revised Statutes (NRS) allows us ten (10) days to provide the information you requested. All regular orders will be completed within 4 - 10 days, and Rush orders will be completed within 24 - 48 hours on the next business day.
Completion dates are calculated by the date of payment received,
NOT from the date of the order.
►Payment - All orders must be paid by credit card.
- All orders for resale and related reports and documents must be paid in advance by credit card.
- We accept MasterCard, Visa, and debit cards bearing the VISA logo.
- No refunds will be made after the documents are delivered.
- You will need to know the exact street address of the home, including unit number, if applicable.
- Your order will be delivered as an email containing a button that is used to download a “zip” file containing the documents.
- Hard copies and USPS mail deliveries require additional fees.
- Rush delivery is available for an additional charge.
- Click HERE to go to the report/document ordering page, register as a user (if you have not already done so), and follow the steps shown.
- Please Note! Our system has changed as of March 2013. Your old login information will not work with our new system. If you have not previously registered for the new system, you must do so by clicking the “Not a registered user? Click HERE to sign up!” link on the login page.
►For questions, please contact Yvonee Rosales, Resale/Escrow Department, at 702-942-2500 or by email at YRosales@cmg-hoa.com
- Demand Statement/Escrow Report- ($100.00)
This is a statement of the sellers/owners current balance and account setup fee(s) to be collected through escrow. This Report is only valid for fifteen (15) days. At the expiration of fifteen days, a new Report must be paid for and ordered. Please order this Report only when you are sure the closing will be within the fifteen days. On foreclosed properties, the current deed must be recorded before you submit your request.
- Resale/Disclosure Report - ($160.00)
Per NRS, this is to be provided by the seller to the buyer. This Report is a package that includes the Report and various documents such as the CC&Rs, Bylaws, Budget, and similar documents. The community you have selected is required to have a Covenant Inspection Prior to Closing. There is an additional automatic charge for this of $60.00.
Contains general information about the association required by mortgage lenders; it also includes the legal letter(s) & the most current budget. Also known as the condo-cert, HOA cert, 921 form, mortgage cert or warranty letter.
- Community Association Documents ($160.00)
These can be ordered separately by third parties. Owners – please contact the Management office.
Rush on any Report order- ($100.00)
At the time of your order for any of the Reports, if you place it before 2PM on a working day and indicate you want a Rush delivery, we will deliver it by email by the end of the next working day. The Rush Order must be placed at the time of the initial request.
Please note that if a resale package or other documents are ordered in connection with a property account that is in collections the purchaser may need to contact and purchase additional documents from another agency to fulfill the statutory obligations with regards to disclosure/resale documents .
FAQs for Ordering Reports
►I need to order a Resale/Disclosure Package, Lender Report and/or an Escrow/Demand Report. How can I order one if I do not have a user name & password for the online system?
Click on the icon: “Disclosure/Resale Information”. You will need to register if you have not done so. Once you’ve registered, please follow the instructions shown.
►Do I have to pay in advance?
YES, the form of payment online is by credit card/debit only. Anyone can order documents, including the seller, buyer, real estate agent(s), title companies and/or mortgage companies as long as you are the seller, the agent of the seller or doing so with permission of the seller.
►How do I know if my order was received?
Once you have completed placing your order online, you will receive an email confirmation of the order that contains the Product Oder Number (PON). To periodically check on the status of your order, go back to the “Disclosure/Resale Information” link on the CMG-HOA website, log in and, in the lower left hand corner, enter the PON.
►In what format will by order come in?
Your order will be delivered as an email containing a button that is used to download a “zip” file containing the documents.
►How do I request a Resale/Disclosure Report or Escrow/Demand Report if a home is in collections?
When you order online for a home that is in collection, you will get a pop-up screen alerting you to call the CMG office.
►I already have some of the documents; do I need to order a complete package?
YES, we only offer complete packages as the documents are continually amended, added to and revised. Financial are updated monthly. We need to ensure that the buyer receives the most accurate up-to-date information concerning the community association.
►I am a current owner and need a copy of my Association documents. Do I have to order a complete package?
No, the governing documents for all the associations can be obtained at the Management Company's office.
►Do I need to order all the documents if the home falls in multiple associations?
Yes, if the home is a member of a master association, you must order one package for that home in each association. Note that Community Management Group may not manage both the associations. In that case, you will need to order one package from us and the second package from another management company.
►If I need the Reports to be sent to another e-mail address, can I change it?
Yes, we can resend it to as many approved recipients that have been given permission to receive the Reports. Simply contact us or ADI Customer Support (1-877-247-2515) for assistance.
►I’m having problems using the web site or downloading my Documents. Who will help me?
Call-back technical support is available by calling ADI-Smart Source Customer Support at 1-877-247-2515. Leave a message with your name, call-back number and a short description of your problem, and they will return your call in a timely manner.